Alluvi accepts return requests under certain conditions to ensure fairness and product integrity. Customers may request a return if:
The item received is damaged or defective
The wrong product was delivered
The order was incorrectly processed by our team
The product arrives with packaging damage affecting product quality
To be eligible for a return, the following conditions must be met:
The request must be submitted within 14 days of delivery
The product must remain unused and in its original packaging
The product must be returned in the same condition as received
Alluvi reserves the right to deny return requests that do not meet these conditions.
If you wish to return a product purchased from Alluvi, please follow these steps:
Send a return request to our customer support team with the following information:
Full name
Order number
Product name
Reason for the return
Once your request is reviewed, our team will provide return instructions and authorization if the request meets our policy requirements.
Customers are responsible for shipping the item back using a secure and trackable shipping service.
The product must be carefully packaged to prevent damage during transit.
Once the returned item has been received and inspected by our team, a refund may be issued if the product meets the return eligibility criteria.
Refunds may be granted in cases such as:
Damaged or defective products
Incorrect product delivery
Verified order processing errors
After a return is approved and processed, refunds are typically issued within:
5–10 business days
The refund will be credited to the original payment method used during checkout.
Please note that processing times may vary depending on the payment provider or financial institution.